Privacy Policy
This Privacy Policy explains how Five Minute Trader ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website or use our services.
1. Who We Are
Five Minute Trader is operated by James, trading as Five Minute Trader.
Address: UNIT A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE
Email: support@fiveminutetrader.com
2. What Information We Collect
We may collect the following types of personal information:
- Name and email address (when you sign up or contact us)
- Payment information (processed securely via Stripe — we do not store card details)
- Usage data (pages visited, time spent, actions taken on the website)
- Device and browser information
- IP address and approximate location
- Communications you send us via email or contact forms
3. How We Collect Information
We collect information:
- Directly from you when you register, purchase, or contact us
- Automatically through cookies and tracking technologies when you use our website
- From third-party services such as Stripe (payments) and email marketing platforms
4. How We Use Your Information
We use your personal information to:
- Provide, manage, and improve our services
- Process payments and manage subscriptions
- Send you service-related communications (account updates, invoices)
- Send you marketing emails (with your consent — you can unsubscribe at any time)
- Respond to your enquiries and provide customer support
- Comply with legal obligations
- Prevent fraud and ensure security
5. Legal Basis for Processing (UK/EU Users)
Under UK GDPR and EU GDPR, we process your data based on:
- Contract: Processing necessary to fulfil our agreement with you
- Legitimate interests: Improving our service and preventing fraud
- Consent: Marketing communications (you can withdraw consent at any time)
- Legal obligation: Where we must comply with applicable law
6. Cookies
We use cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device. We use:
- Essential cookies: Required for the website to function
- Analytics cookies: To understand how visitors use our website
- Marketing cookies: To deliver relevant advertisements
You can control cookies through your browser settings. Disabling some cookies may affect website functionality.
7. Who We Share Your Information With
We do not sell your personal information. We may share it with:
- Stripe: Payment processing
- Email marketing providers: For newsletters and communications
- Analytics providers: Such as Google Analytics
- Legal authorities: When required by law
All third-party providers are required to handle your data securely and in accordance with applicable data protection laws.
8. International Transfers
Some of our third-party service providers may be based outside the UK or EEA. Where data is transferred internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.
9. How Long We Keep Your Data
We retain personal data for as long as necessary to provide our services and comply with legal obligations. Typically:
- Account data: Retained while your account is active and for a reasonable period after closure
- Transaction records: Retained for 7 years for accounting and legal purposes
- Marketing data: Retained until you unsubscribe or request deletion
10. Your Rights
Under UK GDPR and EU GDPR, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data ("right to be forgotten")
- Restrict or object to certain processing
- Data portability
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
To exercise your rights, contact us at support@fiveminutetrader.com.
11. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
12. Children's Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
13. Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
14. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.
15. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at support@fiveminutetrader.com.
16. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Five Minute Trader
UNIT A, 82 James Carter Road
Mildenhall, Suffolk, IP28 7DE
United Kingdom
Email: support@fiveminutetrader.com